VALLEY COMMANDOS SUPPORTER MERCH

Terms & Conditions

Welcome to Valley Commandos. These Terms and Conditions explain your rights and responsibilities when shopping with us online.

About Us
– Company Name: Valley Commandos
– Registered Address: Unit 17, Glanamman Workshops, Tabernacle Road, Glanamman. SA18 2YB
– Contact Email: support@valleycommandos.co.uk

2. Ordering
– Orders are confirmed by email but acceptance only occurs when dispatched.
– We reserve the right to refuse/cancel orders for stock, pricing errors, or suspected fraud.

3. Pricing & Payment
– All prices are in GBP (£) and include VAT (if applicable).
– Payment is required in full at checkout.

4. Delivery
– We aim to deliver all orders within 14 days of purchase.
– Delivery costs shown at checkout. Delays beyond our control are not our responsibility.

5. Returns & Refunds
– Returns accepted within 30 days of receipt in resalable condition (unworn, unwashed, with tags).
– Customer pays return postage unless faulty/incorrect.
– Refunds within 14 days of receipt of return.

6. Faulty or Incorrect Items
– Contact us within 14 days of delivery for free replacement/refund including return postage.

7. Legal Rights
– Your statutory rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 remain unaffected.

8. Privacy & Data Protection
– Personal data handled under UK GDPR and the Data Protection Act 2018.

9. Governing Law
– These terms are governed by English law.

We process your data under UK GDPR & Data Protection Act 2018.

– Data collected: name, address, email, phone, payment details, order history, website usage.
– Uses: process/deliver orders, payments, customer communication, service improvement, marketing (if opted in).
– Sharing: delivery providers, payment processors, IT support (no selling of data).
– Rights: access, correction, deletion, restriction, data portability, withdraw marketing consent.
– Retention: order data kept for 6 years (legal/tax purposes).
– Security: secure servers, encryption, restricted access.
– Complaints: Information Commissioner’s Office (ICO).

Privacy Summary (Plain English)

– We only collect what we need to process your order.
– We never sell your data.
– Marketing emails only if you opt in.
– You can access, update, or delete your data anytime.